[yorkietalkjilly]

I would call back and say something like I felt in light of so many others you know having their unit replaced, you feel under appreciated, discriminated against and that your Customer Service Representative really didn't seem that interested in your plight, or seem to value your family's business that much in spite of the fact that your family has bought TWO of their expensive machines for a total of $_____. Now you are wondering if you shouldn't request a refund of your $70.00 and go with another company's coffeemaker entirely - someone who values keeping discriminating customers satisfied over the long haul. I would tell her that for that money, a coffee maker should serve us longer than 9 mos. or 3 years even and you feel burned, treated unfairly by the company if they can take that much money from your family for two units but not stand behind their product any better than that with your family when they clearly do with others as in the 9 year old machine. And that in this economy, you want to do business with a company interested in helping its customers, yadayadayada. Go for it - what do you have to lose?