oh thats so terrible.... to bad you didnt record this behavior on a camera phone... so you can report that heartless b#tch.... and show authorities how she handles her grooming business... i would write a letter or email to the BBB.. and let them know whats going on.. or report her to your local authorities or SPCA.... omg i wish that i was there cause i think i that she needed a smack or two upside her head... i wouldnt have given her one dime.... but thank god your baby is ok... thats what counts at the end of the day...