Since Tibbe's Microchip company, Home Again, is located in New Jersey I've been a little worried, so just in case, I decided better safe than sorry so I went online to double-check his information in case they had had to do a system restore or something. I couldn't log in as his microchip number did not match the information they have on their records, according to a red alert!!!! Yikes!
I called them, chose one of the non-emergency options, held x13 minutes, only to get a recording asking me to leave a message. When they didn't call back within 30 minutes, I worried & called back, punched in a number to talk to a vet(just to speak to someone) and got a lady at ASPCA's Poison Line who said they were having some phone issues after the storm but she thought all was okay now and they should call soon. About an hour later, Home Again called. The lady verified my contact information and didn't know why it wouldn't let me in or why the alert. She gave me another, temporary password, I ordered a yellow Home Again I.D. tag for his harness while she was on the phone, disconnected and I logged in to their website.
The contact information for me was correct but no longer was there any secondary contact information or backup phone numbers listed! His vet's phone number was incorrect - not even a number in this city! His breed was listed as "Other" and his color was incorrect! No license # listed, weight or anything like that anymore. No photo!
I corrected the information that was incorrect and filled in all the missing, uploaded his current photo and logged off. I logged back on to be sure all was still loaded in and correct and it was. Whew!
I am so glad I worried and decided to check. It has been about 1 1/2 years since I checked last but with storms, system failures sometimes and system upgrades, changes at companies, etc., it never hurts to verify that your Yorkie's microchip information online is ALL correct and present. Check those vet phone numbers and other contact names and numbers, too! You never know this day and time what might happen to cause a system to lose info and have to be restored. I don't know what happened to cause Tibbe's chip info to be incomplete or just wrong in some areas nor do I know if the recent storm affected it but I know things do happen to computer databases so check your dog's microchip information to be safe.
