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Originally Posted by Ifly65  You are very fortunate to have had a good experience here. Dr. Franks seems to have many good reviews and I wish we would've had her and maybe our outcome would be different. I want to be clear it was Grapevine that was responsible for the loss of our dogs leg. We used the Dallas office and had no issues. The Dallas office seems much more organized and everyone there from the front desk on back very experienced. Grapevine has lots of chaos. People need to check online reviews for the grapevine office, yelp and bbb. DVSC is not an accredited BBB business, be sure to click on reviews not resolved complaints because DVSC has not resolved any to date. We have now written a review and posted our phone number and TWO people over the weekend contacted us because they just had negative experiences last week! One lady said they put her and her dog who was very ill in a room and then FORGOT about her and when she went out they were eating their lunch and said oops, we forgot about you. I hope NO ONE ever has to experience the unnecessary loss of their dogs leg due to complete negligence. Once they knew something had happened to the paw (they've thrown our several ideas about what 'might' have happened) they should've never sent her home with us with that paw completely covered. Had we seen the paw we would've sought out treatment elsewhere immed. they didn't even put her on an anti biotic, our reg vet did that immed. because she could've gone septic. Sending her home and telling us to come back in 2 days for a bandage change wasted 48 critical hours where the paw might've been saved. Please people do your research, had I seen the negative reviews I would've never gone there. I know better and should've googled their reviews and I will never forgive myself for not doing that. |
I'm so sorry about Bailey
but the Grapevine Hospital saved my Radar's life in the capable hands of Dr. Franks! Anyone who knows me on this forum knows what Radar means to me and if ever I needed a life saved I personally wouldn't hesitate to take one of my beloved yorkies back there! Radar is a living miracle because of that ER and vet staff!
Once again I'm so sorry about your sweet baby! Hoping for a speedy recovery!
Donna