[ZacAndLea]

As a first time customer, there was a severe lack of customer service. We have a small Yorkie puppy, and we requested they not use the table grooming leash around her neck due to potential trachea problems. The staff gave us a hard time, treating us like we didn't know what we were talking about and that they knew best. Thankfully, they didn't put the leash around our pup's neck, but the fact that we were treated the way we were was very upsetting. We were told it would be an hour and a half wait, despite having an appointment. We were unable to watch our pup get washed and dried. We were told they did not use heat but we don't know for sure. The shampoo that was used made our dog smell like a car freshener mixed with stale cigarette smoke. Our pup's eyes have been red (bloodshot) and watery since we brought her home. One nail on each paw was forgotten while being clipped. Her hair was cut very unevenly, some of which we did not notice until we got home. After they gave us our little girl back, we were told what we owed and that was that. Again, the lack of customer service made us feel like they didn't even care if we came back. Overall, we were not impressed and we will not be back. From a first (and only) time customer, STAY AWAY!