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Originally Posted by jencar98  This doesn't surprise me, it's common now for UPS and FedEx to transfer shipments to USPS. They contract with USPS for those deliveries because it is more cost effective. If UPS and FedEx had to make those deliveries they would be losing money. It's aggravating bc if you follow the tracking it appears as though your item will be delivered that day, only to be transferred to your local USPS and then it takes another day or two to finally get to you. I don't mind it so much if I'm getting free shipping for something. When I pay shipping charges like QVC will charge I expect better service. IMO, those vendors should just go ahead and contract with USPS. Items would get to you quicker if they didn't have to change hands so many times.
Does their website have facebook? I would probably comment on their fb - they'll delete it, but at least people will get to see it for a few minutes. |
I don't remember if I got free shipping or not, but I do agree with you.
I haven't checked to see if they have FB. I did post a few times on Entirely Pets page. I was surprised they didn't delete it, but rather "pretended" to try and resolve the issue by replying to me. After I answered their questions, they never got back to me.
I don't delete anyone's negative reviews or issues they have with my shop. I leave it there so people can see how we handle things. There is no company in the world that has 100% customer satisfaction. Also, I don't believe in replying to bad reviews on sites such as yelp. People can read and make their own decisions. Some people just love to hate on people and leave bad reviews. Readers can come to their own conclusions to if that person is a jerk or not and to believe their review or not. I think more companies should do this and stop trying to hide the bad reviews.