Thread: Help Please
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Old 05-10-2012, 09:05 AM   #55
kalina82
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Join Date: May 2006
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Quote:
Originally Posted by Beabble View Post
I called Wellness three times myself and the first lady I spoke to said Diamond didn't make any of the small bags of food, in ANY formula, only the 30 pound bags.Then the recall came out and announced the formula that was recalled, and said it was the 30 pound and 15 pound bags, and the 5 ounce samples. And I was told they didn't make ANY bags of any formula smaller than 30 pound bags.
hmm, perhaps when you called and were given that response the woman was technically telling the truth in saying Diamond didn't make any small bags of food at the time of your phone call. They perhaps omitted the fact that Diamond USED TO make all sizes of food a few months ago. Technically they would not be lying by stating they no longer use Diamond to produce their foods. This is what they stated when I called them a day after the first recall was made (and before wellness was put on the list). What I neglected to ask them was WHEN they stopped using Diamond. So the puppy food could have been the last food that was made at the Diamond plant in SC however many months ago and they are just being overly cautious by recalling the food.

Honestly with your dogs situation I would still trust in the company and keep her on the food.

I'd call them again with written down questions and make sure you get the complete answer you are looking for. Maybe the first person you spoke to was new or just out of the loop. who knows...
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