ok, i took out all the towels and stuff, put the heating pad under the box....but the mother doesn't want to stay in there and she's trying to cover them with the only towel in the box.....she fed 2 of them, but the other 2 would not suck. i fed them with the milk n bottle...waiting for the next round and i will try again to see if they would suck.....and (the mother) she seems so thirsty but she wouldn't drink water....