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Originally Posted by Princess10  I use Charter, I don't know how wide spread they are. My parents always used to as well, but AT&T offered a great deal recently so they switched. Wow! AT&T has been so terrible so far! They basically went over a week without service due to their malfunctions. My dad called at one point for tech support & was on the phone for about 30 mins. before they said (& after they had him troubleshoot) he should be talking to the U-verse people so he had to start all over.  It's been a pain & he's about ready to switch back.  |
Wow! A friend mentioned to me that they thought AT&T had been having lots of service issues lately... I forgot to mention that the first customer service person I spoke with (who was wonderful), had to escalate my problem to Advanced Tech Support. This required them to call me back. Well, a computer called me back within an hour or so, but left me on hold for like 10 minutes! I don't have a problem with them checking things out and getting back to me, but could you please wait to have your computer call me until you're ready to have a live tech speak with me? Sheesh!