[QuickSilver]

When hurricane Irene went through here, officials in NY emphasized that people could bring their animals to shelters, though they asked that they be muzzled, etc. Hopefully this is the start of a trend.

I sent an email to PetCo stating I would no longer buy their products. I got the following response back. (not sure why most of the spaces disappeared).


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Thank you for notifying usof your concern. I apologize for the delay in response.

Please know that we areaware of the situation in Johnson City and our entire company is deeplysaddened by it. We areactively working to understand all the details surrounding the situation andwe’re committed to learning how to ensure that this type of situation neveroccurs again. We are heartbroken that even a single pet was lost, but itis important to know that we do not carry or sell dogs or cats, so none were inthe store at the time of the flood.

Weare animal lovers, too, and as a company, we make our best efforts to evacuateanimals from stores which we know are in harm’s way, and in fact a number ofstores were under evacuation in the region. We have rescued thousands ofanimals from harm’s way during floods, fires, hurricanes and otherdisasters.
Please know that we care about our customers andwhat they think of us. By letting us know when we fall short of yourexpectations, we have the opportunity to address your concerns and to be betterprepared to meet your expectations in the future. Thank you again forcontacting PETCO.