Yeah, that's pretty crappy on their part for the lack of customer service.
I will give it to Science Diet/Hills and even Purina for producing their own foods in their own manufacturing plants. I believe they both do this.
A lot of the so called "premium" brands are manufactured in these same plants where all the recalls took place. So that kind of makes me nervous.
But believe it or not, as much as I don't particularly like Merrick, they have their own facilities, too. So I guess it doesn't always matter. I believe Champion Pet Foods, Merrick Pet Care, Natura and Fromm all produce their food in their own facilities unless something has changed since I last looked. But some of the companies actually DO have reps at the facility to supervise processing, and some of them DO test the final product. I think Wellness is one of them.
And I do agree that the decision to purchase a bag of dog food is way more than simply ingredients and the nutrition analysis (not that those are UNimportant). I believe that it is equally important to buy from the source. I will agree on that notion.
