[smmrpm]

That is ridiculous!! I worked in a grooming shop and never have I heard one single person act that way to a customer!! For another thing was a bath a part of the groom? It usually is but never have I heard of them not getting to a dog before that long!!! For one thing a bather should have given a bath early in the day to make sure there weren't issues with the coat and address them in the beginning to know who to take first to the grooming table!!! They also need time to dry especially if the poor thing is afraid of hand held dryers and has to be towel dried and then have a cage dryer!!! They should also have a comfortable towel to lay on in the cage and have fresh water upon arrival and after the bath while waiting for their turn!! They should have a schedule and be taken out on lead or carried to secure place to go potty during their stay and make sure that nobody has a chance of confrontation by another dog who might be dog aggresive!! I would contact the owner and calmly tell them that is no way for anyone to be treated and if they treat their people customers this way what must they do with the furbabies you entrust to their care!!! And a very bad experience with one groomer can affect them for a long time!!! I would then run the other direction and like some of the other posts suggested word of mouth is great - you can also ask your vet. Then I would go and visit and let them know up front that you had a bad experience and any reputable place will gladly show you around and explain their procedures and assure you that they will be extra slow and gentle to help make sure that your baby has a good experience from now on!!! And if they don't have time for you and don't suggest a time to meet with you then they are not for you.

Sorry so long I just feel very strongly about this and have seen first hand what a bad experience can do to a baby it just makes me nuts that places who really don't care about animals can stay in business!!!!

Good luck and the good places are out there and you'll know when you find it and when you do stick with them - they will develop a relationship with you and your baby!!