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Mydogkelsey · 01-04-2006, 01:20 PM

I am so mad! I went to the groomers on Saturday (New Years Eve) and dropped off my Kelsey around 11a.m. b/c I had an appointment. The lady said she wouldn't be ready until later (didn't give me an exact time) and said she'd call me when she was done. She calls me at 5:30PM!!!! and tells me Kelsey has some knots that she "doesn't have time for" b/c she's "too busy". So she gives me the option of them shaving her bald which she said would've taken her longer until 9:00 PM that evening. (UM HELLO NO!) or that I could take her home (with no haircut or anything) and try to get her knots out on my own and then bring her back on Wednesday and they can finish her off. So I was of course a little irritated they #1 left her in a cage that whole time without getting to her until 5:30 and then #2 telling me to reschedule my appointment (how inconvienent). So I said "Ok", I'm too nice and figured they were just busy that day so I didn't really say anything, and rescheduled for Wednesday but i asked her if I could re-schedule the time for a little later in the day and for her appointment time to be a little shorter b/c Im not comfortable with leaving Kelsey there all day. So she agreed and we had a mutual time agreement and everything was set. Well....a few minutes later she calls me back and says "you know what? I dont think we'll be able to fit Kelsey in at all. You just dont want to be flexible with us and we have customers who've been comming to us for years whom we can fit in your spot" I was FLOORED she was treating me this way! My poor Kelsey was sitting in a cage all day long and she calls me at 5:3o at night to tell me she JUST got to her? I mean C'mon that's a little ridiculous! Am I over-reaccting??? I told her I couldn't believe she was treating a customer this way and that i'd never go back there again. She has the nerve! Sorry but I just had to vent and thought maybe somebody would understand me. Our babies are just so precious to us and my Kelsey doesn't like the groomers too much and all I was trying to do was compromise on a time that I could pick her up...not letting her sit there all day. JMO

01-04-2006, 01:20 PM	#1
Mydogkelsey YT 500 Club Member Join Date: Mar 2005 Location: Orlando, Fl. Posts: 1,133	Question about Groomers... I am so mad! I went to the groomers on Saturday (New Years Eve) and dropped off my Kelsey around 11a.m. b/c I had an appointment. The lady said she wouldn't be ready until later (didn't give me an exact time) and said she'd call me when she was done. She calls me at 5:30PM!!!! and tells me Kelsey has some knots that she "doesn't have time for" b/c she's "too busy". So she gives me the option of them shaving her bald which she said would've taken her longer until 9:00 PM that evening. (UM HELLO NO!) or that I could take her home (with no haircut or anything) and try to get her knots out on my own and then bring her back on Wednesday and they can finish her off. So I was of course a little irritated they #1 left her in a cage that whole time without getting to her until 5:30 and then #2 telling me to reschedule my appointment (how inconvienent). So I said "Ok", I'm too nice and figured they were just busy that day so I didn't really say anything, and rescheduled for Wednesday but i asked her if I could re-schedule the time for a little later in the day and for her appointment time to be a little shorter b/c Im not comfortable with leaving Kelsey there all day. So she agreed and we had a mutual time agreement and everything was set. Well....a few minutes later she calls me back and says "you know what? I dont think we'll be able to fit Kelsey in at all. You just dont want to be flexible with us and we have customers who've been comming to us for years whom we can fit in your spot" I was FLOORED she was treating me this way! My poor Kelsey was sitting in a cage all day long and she calls me at 5:3o at night to tell me she JUST got to her? I mean C'mon that's a little ridiculous! Am I over-reaccting??? I told her I couldn't believe she was treating a customer this way and that i'd never go back there again. She has the nerve! Sorry but I just had to vent and thought maybe somebody would understand me. Our babies are just so precious to us and my Kelsey doesn't like the groomers too much and all I was trying to do was compromise on a time that I could pick her up...not letting her sit there all day. JMO __________________ R.I.P. Amy girl 01/06/06 Last edited by Mydogkelsey; 01-04-2006 at 01:23 PM.