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lisaly · 07-11-2011, 07:36 AM

I am so, so sorry that you had to cope with this on top of your loss. Although it was different for us, we had an experience with Ashley that was very upsetting to us also. I understand how difficult this was for you. When Ashley passed away last year, I felt more comfortable bringing her to our vet to make the arrangements for cremation. I didn't want to bring her to a strange place, even though the pet cemetery is about six miles from our home, and my vet was twenty two miles. My vet's office handled the arrangements for all three of my girls, and I had their ashes returned to the vet instead of picking them up at the pet cemetery. Our vet and all of the staff had been there for us and our girls for all of the years of their lives, so I felt better about dealing with them. We were able to pick Ashley a few days later at the vet, and we thought everything was fine. A couple of months later my husband looked at the paperwork along with the certificate of private cremation. The certificate had Ashley's name on it, but they had a different family's name on it than ours. We were really shaken and upset by it. When I called the pet cemetery the next day, they apologized for the error, and they sent me new paperwork. I didn't pursue it further, and although mistakes happen, something like this should be double and triple checked so that it doesn't. I never told my vet about it; I probably should have. I told the people at the pet cemetery that I could never be sure that we really had Ashley's ashes as a result of the mistake, since I thought the other family could have Ashley's ashes. They told me that I could open up the tin that she was in, and that I would see the paperwork from the vet in there along with the ashes being labeled with her name. It was difficult for my husband to open up Ashley's ashes to check them, but we do, in fact, have Ashley's ashes. It was a horrible experience worrying about the ashes, so I really understand what you went through. Fifteen days is such a long time to be waiting. It must have been unbearable for you. As difficult as it was to pick up my girls' ashes, I always felt better when they were home with us. I feel terrible about all of your sadness. If there is anything I can do to help you, all you need to do is ask.

07-11-2011, 07:36 AM	#11
lisaly Donating YT 500 Club Member Join Date: Sep 2009 Location: Long Island, New York Posts: 5,892	I am so, so sorry that you had to cope with this on top of your loss. Although it was different for us, we had an experience with Ashley that was very upsetting to us also. I understand how difficult this was for you. When Ashley passed away last year, I felt more comfortable bringing her to our vet to make the arrangements for cremation. I didn't want to bring her to a strange place, even though the pet cemetery is about six miles from our home, and my vet was twenty two miles. My vet's office handled the arrangements for all three of my girls, and I had their ashes returned to the vet instead of picking them up at the pet cemetery. Our vet and all of the staff had been there for us and our girls for all of the years of their lives, so I felt better about dealing with them. We were able to pick Ashley a few days later at the vet, and we thought everything was fine. A couple of months later my husband looked at the paperwork along with the certificate of private cremation. The certificate had Ashley's name on it, but they had a different family's name on it than ours. We were really shaken and upset by it. When I called the pet cemetery the next day, they apologized for the error, and they sent me new paperwork. I didn't pursue it further, and although mistakes happen, something like this should be double and triple checked so that it doesn't. I never told my vet about it; I probably should have. I told the people at the pet cemetery that I could never be sure that we really had Ashley's ashes as a result of the mistake, since I thought the other family could have Ashley's ashes. They told me that I could open up the tin that she was in, and that I would see the paperwork from the vet in there along with the ashes being labeled with her name. It was difficult for my husband to open up Ashley's ashes to check them, but we do, in fact, have Ashley's ashes. It was a horrible experience worrying about the ashes, so I really understand what you went through. Fifteen days is such a long time to be waiting. It must have been unbearable for you. As difficult as it was to pick up my girls' ashes, I always felt better when they were home with us. I feel terrible about all of your sadness. If there is anything I can do to help you, all you need to do is ask.