[capt_noonie]

Originally Posted by ErinsWhitney

They asked me that too!!!! LOL. I laughed into the phone. I know more about my oven than they do, and the guy today told me "You are welcome to look it up in your owners manual. You got one with your oven." I'm a moron apparently. Calling customer service is the first thing I do...troubleshooting?? What's that??

I think that is standard procedure for all call centers or tech support. When dsl first came out, that was what they said, and I'll be darned, why didn't we think of that? But seriously though, nowadays they are still using that line? Ridiculous!

Here's something that happened to us. We got dsl at the new shop, they said the tech will be there at such and such day to hook everything up. Well he gets here and he says that the cables aren't connected and that he has to come back. Ok fine. He comes back and tries to hook up the cables, still no connection. Then ok he has to call into AT&T to see what's going on. Meanwhile they send us the modem, they end up sending us two, one regular one and one wireless one, ok...? They finaly hook it up and I don't know how they did it, but we don't get a bill for over 3 months. Finally one day we try to get online and everypage says to call ATT for some urgent message. Apparently we hadn't paid our bill that we never got for over 3 months, and we have to call this number.

When we call said number, that do they ask? What is your account number, it is located on your bill. We say we don't have the acct number bc we never got a bill, but can you look it up under phone number? No. Address? No, only acct number then Let me transfer you to someone in CA, transfer, transfer, transfer, then finally we get a "supervisor" who says, Oh LET ME LOOK IT UP UNDER YOUR ADDRESS. Turns out the tattoo shop at 337 North was getting our mail and those ****'s didn't give us our mail, we are like 2 blocks away. We are 337 South.

ATT customer service sucks eggs. Oh yeah, they also made us pay a late fee!