Have you tried turning it off and turning it on again? Have you tried unplugging it and plugging it in again?
ROFL!!!! That's what you can expect from pretty much all customer service nowadays.
__________________  The T.U.B. Pack! Toto, Uni, & Bindi
RIP Lord Scrappington Montgomery McLimpybottom aka El Lenguo the Handicapped Ninja 10-12-12 
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