I would like to clarify that I was NOT referring to Jim or Mary in my statement that some things should not have been said. IMO they were completely in line and did nothing wrong. I sincerely thank them for being there for any poster in need, even though they are often not heeded, which is a shame.
I don't feel that they acted like they were the end all and be all or degraded anyone. They offered pointed, matter of fact advice and did not get firm until they thought the OP was not getting the severity of the situation. Even then, they were not harsh or mean. They handled themselves better than I ever could, which is why I kept my mouth shut until the whole thing was resolved. I feared I would be so harsh I would get myself banned.
