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Originally Posted by PlatinumYorkies Why replace the bottle, when they told you to shake it well, and that they need to put it on the label, being upset is one thing, bad mouthing CS is another..However, you cannot be mad because they wouldn't send out a free bottle of their product. Also, can I ask you a question, if you have noticed your yorkie has had less of a stellar turnout with this product, why continue to use it, why get a replacement..How come you didn't offer to send them the bottle of shampoo for a refund? JMHO.... |
I wasn't going to bother to answer this post, but I realize, things do need to be explained.
You say I'm mad because they won't send out a FREE bottle? I didn't want a free bottle. I just wanted what I paid for. I've lived well past half a century in this world, I learned long ago, nothing is free.
I'm also a kind, caring compassionate person, I've been doing Wildlife Rehab, at MY own expense for over 30 years.
This was a current bottle of shampoo. Besides my two Yorkies, (who are in full, long coat) I groom a number of Rescues on MY time, at MY expense, so, I went through 1/3 of a bottle, over 5-6 weeks time, before I made the connection that the shampoo was causing the problems. It was explained to me, that I had apparently used all the oatmeal, so, there was none left to blend into the shampoo.
Why get a replacement? Because I have used this shampoo with great results for awhile now, and felt I just had a very poorly mixed bottle.
Why should I have to ask them to replace it? In several e-mails we discussed the problem, good customer service would have been for them to send a replacement. I do know a thing or two about customer service. Before my parents deaths, they owned and operated a very successful business for 40 years, and it was all based on good customer service. They resolved problems without a customer asking.
I cannot begin to tell you how sorry I am for sharing my experience. I had hoped to spare someone else going through restoring skin and coat. But in all fairness, I have raved about their product in the past, so I feel justified in retracting my reviews.
I'm not saying another word.