I need to vent. I posted a thread earlier regarding my situation with petaled and two littermate yorkies that I purchased. Both ended up being very sick and one died little more than 2 weeks later (RIP Bentley my love, you touched us a brief period but remain in our heart forever)
petland is refusing to to obey by their contact and not reimbursing us for any of our medical bills even though we went to the vet they told us to! I have to share their response from BBB where we have been trying to fight this;
"Petland does care for its customers and has gone to great lengths to assure and ensure that the best possible solution happened for this customer. Per the warranty, congenital and hereditary issues are covered up to the purchase price of the puppy. This puppy did not pass away from anything congenital/hereditary... This puppy was not given consistent care with the same vet but in fact saw three separate vets w/i one week and this customer NEVER used the Petland vet or contacted the appropriate places until the process of treating the puppy was well underway. As soon as the customer contacted the Claims department and submitted an invoice a ck was sent to cover medical expenses. the customer was not satisfied. All things considered Petland met their obligations to the customer but still went a step further and offered a replacement puppy OR a refund on the purchase price of the puppy(offer documented in writing) This was rejected. It is unfortunate what occurred with the customers pet. Petland is sincerely sorry for their loss....Petland is under no further obligation to assist any further. They have done all that is required and then more. Should the customer wish to accept the offer it is still valid but Petland will not offer anything more."
I am so outraged!
I contacted an animal attorney here in florida but it is very expensive. Does anyone know of a place I could get help for attorney fees from?
They are lying! (you can read my story in my other thread)