I would be careful about slamming them too much. As they stated they sent you a replacement puppy which does mean they followed through with what their contract says. Does that make it right? Absolutely not!!!! But, they did honor their contract however bad that may be. They could turn this around and pursue legal action against you. I am not saying you should not tell your story either. Just warning you to be careful.
Also I seen on that site they are in Missouri, and the puppy on the very first page of their site, doesn't even have a normal looking left eye. I am so sorry for your heartache. So very sorry.
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