Well, I did call and complain!!!! But the company I purchased the blinds from hired him as an independent contractor to hang them. So therefore they have no right to reprimand him for the way I was treated, but they will take it into consideration when they need to hire him again. Thats what I was told!! I think its a load of crap in my opinion, but....and to top it all off, I think he did a lousy job of hanging everything, which I also complained about. They said they will send him back out to redo some of it. I told them to send someone else, but if they do that, then I have to pay another fee to have someelse come to the house to do what needs to be done. I really don't want to have to pay again, so he is coming when my hubby is here. This is the Sh$% that really frustrates me.