 What Should We Do?
On Sat my bf went to one of those drive thru car washes. Well, when he got to the dryer part, there must've of been a rock or something in the dryer and when it hit his car, the whole back windshield SHATTERED!!!!!
So he told the employee there what had happened and he said he would have to speak to the manager. So he waited and waited and the manager never showed up...... so then he got their phone # and took pictures of the car and left. Since then we have finally got in touch with the manager and he said he wanted to go thru their insurance and we said ok. Since then we have tried to contact them again and it seems they are trying to avoid us by not returning our calls. We plan to go there tomorrow. I mean they SAID they would fix it but they are not doing anything about it like calling their insurance company to file a claim etc... my bf does not want to call his ins co cuz he feels that the car washes ins should take care of the damages.
Needless to say this has caused a HUGE inconvenience to us as we have two very different schedules and only one car (my car). He cannot drive his car with the back window shattered cuz it is illegal and will get a ticket. And we cant park it anywhere either. The timing couldnt have been worse cuz i was scheduled to drop off my car at the body shop this week and now i cant cuz of this..... ughhhh!!!!! We need a rental car asap but do we wanna make sure the car wash will pay for it first.
On the other hand, I am soooo glad there was no one in the back seat at the time..... or one of the dogs...
Anyways, im wondering if theres anything more we can do or say to them that will make them resolve this asap!. Should we threaten legal action? Any suggestions would help.
Sorry this is so long.........
Thanks in advance! |