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Originally Posted by JoshieBoy  Hi, Yorkie lovers. I got my hair cut at an upscale salon. I went to the salon to get a mid length A-Line Bob. The stylist cut my hair shorter than what I desired, but what made me upset was the customer service I received. The stylist was cutting layers in the bottom of my hair near my face that made the ends look choppy. I told the stylist that I wanted my hair to angle towards my face, so I asked her to stop cutting layers at the bottom of my hair. The stylist told me she was cutting my hair in this manner to help it bend. Then she excused herself for about five to ten minutes while I was sitting in the chair. When she came back, she told me another stylist would cut my hair in about ten minutes. She told me I needed to wait in the waiting area. She sent me to the waiting area wearing a smock, holding a mirror in my hand, clipped hair stuck to the smock, and my hair messed up. I felt humiliated while I waited in the waiting area. When the next stylist came to do my hair, she asked me why my hair was messed up. Would you be upset if you received this type of customer service? I had to complain to the corporate office about the customer service I received, because the stylist would not let me speak to the manager of the salon. The cooperate office decided to give me my money back for not being satisfied with the haircut. They actually told me in a letter that they have good customer service and would not apologize for how the stylist treated me that day. |
I have been licensed since the mid 70's and NEVER have I seen this done to anyone anywhere. This is beyond bad service, it's humiliating service. I have seen another stylist take over to try and make a customer happy when the first one couldn't do anything right so to speak. But I have never seen a customer walked away from then sent to time out while a replacement stylist was found. You have a right to see the salon manager, the stylist has no control over that. Sounds like your stylist had a bad a day or a snobby attitude. Both are bad for business.