[Nancy1999]

Once the Registrar of Contractors has received your complaint, the company in question has a time period in which to resolve your complaint, if you are not satisfied of the results, they will be a hearing, you do not need a lawyer for this, and the registrar of contractors is on your side. The downside is everything that you are unhappy about must be written in the original complain, you can't add things later to your complaint, it would be considered a whole new complaint handled separately from the first. Take your time to write the complaint; they have downloadable forms on their site. If you have copies of the contract, and proof of payment, this should be added to the complaint forms. A company that does not satisfy a consumer and the board finds in their favor, loses it's license, so this is a very serious matter. Most consumers don't follow through, be clear what you expect them to do. Since company installed the AC unit, they were very aware that it was cooling a kennel, and now to use that as an excuse why the warrantee is void, won't hold up. I'm pretty sure the Registrar of Contractors, answers to the Attorney General, and the Attorney General, will tell you to report it to them.