Just a thought but.....
Yorkshires4Me stated quite clearly that she had purchased her dogs a number of years ago. If she has not bodily been back to the breeders house in all that time then perhaps she wasn't aware of the drastic changes in circumstances for the dogs and is defending someone from that time in her mind and not how it is now. Unless you've physically been there then you'd never know for sure. Can't smell urine or see mats over the phone.
No one likes to believe someone they got their precious babies from would be like that but it happens all the time. Looks good from the front but is hideous from the back.