I absolutely appreciate your post and wish more would post honest reviews...the good & the bad. Isn't that what a review is for?
With that said...this review wouldn't deter me from purchasing items from this vendor BUT, enlightened me on the probability of gems being "permanently" affixed to a garment.
As for the vendor's response to her buyers dissatisfaction...I'd give her the benefit of the doubt for the sake of her recent loss as being reason for her less than proper customer service.