You should talk to a lawyer, don't let this go because through your efforts, you can create a safer environment for future dogs that are groomed at Petsmart. If they are sued, you can bet they will put policies in place to prevent this from happening again. I have not been pleased with Petsmart groomers either, and have gone to different Petsmarts locations and found the same problem at all of them. The attitudes of the groomers are unprofessional, non-caring and they do, in my opinion, poor quality work. It's worth it to find a groomer that you like just as you would do for your own hair stylist. Maybe get some referrals from other dog owners. |