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Originally Posted by MEGAN256  I had a similar ordeal with the Petsmart where I live here in Nash Tn. I took my Yorkie there when she was a very small pup. I only needed a few things done to her considering she was so small the basic's nails, bath, & maybe a few trim of hairs like I said she was still small! Being I am a first time owner of a dog I wasn't sure what I was suppose to do as for as nail trimming, ear hair, etc. I couldn't stand the fact that I would have done something wrong on my own and hurt my baby.. So I decided to take her to Petsmart. When I walked in I should have known something wasn't right, the workers there seemed so unprofessional! There was one dog getting its ear hair trimmed, and she was yelping, now I don't know if its suppose to be this way or not, but again being a first time owner I asked the woman "Is that dog ok?". She informed that the dog always done that and it was normal. I thought well they are groomers... I should have went with my gut feeling and walked back thru the door I came in. I explained to the woman what I wanted. she told me to leave "Madea" and come back in 2 hrs to pick her up. After I left I ran a few errands but something wasn't feeling right...after about an hour of kicking the feeling around , just decided to call and tell me that I was on my way back. The person that answered the phone told me ok that Madea was ready. When I went inside to get Madea I thought I was going to pass out! They had my baby on the FLOOR PLAYING with something that was suppose to be a toy, in a PILE OF DOG HAIR! other DOGS HAIR.... she handed her to me and they had put a bow in the top of her hair, the bow they used was the rubberband type, they had this bow so TIGHT on my Madea's head that when I went to touch the bow Madea pulled away from my hand and yelped which told me it was entirely too tight! I asked the woman why did they put that bow in, considering I didn't ask for one? She stated that all Yorkies wear bows! Again I said I didn't ask for one... The next thing this woman did was the WRONG thing for her to do! She reached out and RANKED the bow out of my dogs head!  ... Madea yelped and when I looked she had a bald spot where that bow was! That was it for me, I kindly handed Madea to my husband, and I showed her how it felt to have hair ripped out of her head! Yes that move landed me a nice trip to the Metro Court house but I would do it again! when I went to court I told the judge what happened & that I would do it again! Needless to say I don't go to Petsmart anymore! and I bet you the next time that woman decides to pull a dogs hair she will remember what it feels like.... This situation is what landed me here at YT..... I decided that just because someone says they are groomers doesn't always mean they are the right groomer... Since I've found someone that lets me stay with Madea while she is working on her, but for anyone I suggest reading everything about the place your considering! The BBB should have information on major places like Petsmart....  |
I know this is not a funny situation but, I had to laugh when I read your post. It reminds me of me.
So far I have been in court twice over my oldest baby. The first time, I had to fight the breeder for his papers.
The second time, the grommer cut him on his belly. He didn't act right when I picked him up. When I took him outside to get him the car, I thought maybe he just needs to use the bathroom. When I put him down he screamed like I hurt him. When I looked he had a very large cut. I was PISSED! I went right back in and asked her what she had done and she tried to say she didn't know what I was talking about...Yeah right!
I grabbed her by the hair and stuck her noise right to his belly and said "now do you know?" I told her she was paying his vet bills and giving me my money back for the grooming.
I left and went straight to the vet. She sued me for the grooming bill...lol When I told the judge what happened and showed him the pictures and vet bill, he kind of laughed and said I got lucky she didn't have me arrested. But, she did not get the money and ended up paying the vet bill.
the Judge was probably right but, I was so upset that anyone would hurt my baby. But, I think I was madder because she didn't tell me. Max could have gotten very sick!