I am so sorry for your loss. I knew from the horror stories on here to not take Mia to be groomed. She is nervous when I give her a bath so I can't imagine what it would be like if i let someone else do it. I would listen to everyone on here that's give you advise and Sue this company. It's not about the money, it's about them getting the bad publicity from the suit. Plus its about someone else not having to go through what your going through. Prayers from Mia and I... Good luck and God Bless...