Thank you Pat and I agree completely. The unfortunate thing is that I gave them three choices... they tried to tell me how to take care of this situation knowning nothing about the pup or how it should act like I did. They wanted me to not only bring her to them so they could have their vet check her but to extend the guarantee. I was in no way willing to allow this pup to leave my home until I was more comfortable with her health... either she got better or worse and had symptoms a vet could diagnose. They apparently did not fully read the email and the woman asked for her money back. That was fine but the next morning the man wrote me a nasty letter and proceeded to verbally abuse me and try to intimidate me. Unfortunately he and I had previously come to an agreement before the wife got involved. This could have all been resolved easily IF they had fully read the email from me and responded with a decision to wait if they so chose. |