Well, first off, I want to say, he is adorable either way! I know you're upset - I would be too. I groom my Zoe and I would recommend that for now at least. That way, you can get him used to it and then if you need to take him in the future, it won't be as difficult. You won't need to trim him right now so all you'll need to really worry about is bathing and brushing for awhile and hopefully you will make him more comfortable and you might decide you like doing it and if not, it will give you time to find a better groomer. Sorry this happened to you.....