OMG!! That sounds so awful! Talk about tramatizing the little ones!! I've brought Maggie to the groomers once and they were very nice but I don't think I'll go back - she's been skittish around people since then but I'm not pointing fingers - I have no idea if anything happened, I'm just not going back.
How do you go about learning to groom yourself? I can't keep her still long enough and I wonder if there are any tricks to make it easier? I'd love to learn!