Maybe someone in the family was genuinely allergic. Unfortunately, it sounds like you needed to give this family the benefit of the doubt and will need to resell the pup. However, sellers should not always assume the worst: that people are making excuses.
A couple things you can do to protect yourself in the future are (from a business point of view):
- Asking in your standard questioning whether there is anyone in the family with allergies. Whether they answer yes or no, you should explain that although this is a non-shedding breed, that is no guarantee that there won't be any kind of reaction.
- Generating a return policy of some kind. I know that we're talking about a living creature here, but this would be for the puppy's well being and safety as well as your own sanity.
- Use your past not-so-great selling experiences to develop your return policy and your questionnaire.
You sound like a breeder who genuinely cares about her pups going to a good home. I hope this is helpful; good luck! |