THAT RUDE so called "groomer' DESERVED to be fired - I can't believe after getting called into the managers office AND meeting with you anyone would EVER say that - No matter WHAT they look like after being groomed - if that's NOT what you requested - then it wasn't done right.... and to say they look better now was just plain COCKY and stupid.
Wow - now I've heard it all - Petsmart really needs to get their act together with their grooming dept - for a basic cut with some breeds I'm sure they're ok - but for specialized cuts like yorkies and poodles etc....I hear way to many stories just like yours...though I think yours is one of the worst as far as shaving...You must be so frustrated ...to have their employee STILL push buttons and be a smart a** is really bad and Petsmart needs to fix their ongoing employee problem.
I'd take whatever they gave me....spend it and never go back - give the grooming certificates to someone else if you can - OR make them give you cash for THAT too and tell them you don't ever want to use their services again - AFTER you shop of course. |