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mzkim · 08-24-2005, 04:02 PM

Well I had my meeting today. I have mix feelings about it too. Well I walked in the door and the first person I zero in on was the a**hole manager. I went to the cashier and asked to speak to the supervisor and I had an appointment. I walked in his office ready to do battle. He asked me to tell
him what happen so I did. I pulled out all of my pictures of Remy and the small amount of Martini. He ask me why did I have more pictures of one dog than the other. I explain that I only had Martini for 2 1/2 weeks. Out of his mouth came " Oh my this is not good." I jump at that and explain that this was Martini's first time to the groomer.

Next the manager and groomer were called in. They look like a deer in head lights standing in that office. I was loving it! I was told right in front of both of them that it was Petsmarts fault that my dogs were shaven. And he can not bring their coats back as they once were but he hopes I will remain a customer of Petsmart. I was given my full refund and $75 in store credit. But the one thing I wanted the most was my apology. And I got that. It was not from heart and the groomer's apology was kinda rude. But I got it and I felt at that moment as brief as it was I had wiped those little cocky smiles off of their faces. Then every thing crashed the dumb a** groomer said under her breath "They look better shaved" I lost it! I backed her in to the door and told her that I should take those same damn clippers she used on my babies and shave her from her a** bone to the top of her head. And if she ever came near my dogs again I will sue her no class having a**! I picked up Remy & Martini and walked out.

I was so mad when I got to my car I just sat there and cried. I had to calm down. I drove around and took Remy and Martini to the park. When we got home I had a message from Petsmart. It was the supervisor saying sorry again and to inform me that the groomer no longer works for them. It's over but I let my self get so wrapped up in one stupid person. I still want to find another groomer for them.

08-24-2005, 04:02 PM	#70
mzkim YT Addict Join Date: Jun 2005 Location: Maplewood, Minnesota Posts: 277	Well I had my meeting today. I have mix feelings about it too. Well I walked in the door and the first person I zero in on was the ahole manager. I went to the cashier and asked to speak to the supervisor and I had an appointment. I walked in his office ready to do battle. He asked me to tell him what happen so I did. I pulled out all of my pictures of Remy and the small amount of Martini. He ask me why did I have more pictures of one dog than the other. I explain that I only had Martini for 2 1/2 weeks. Out of his mouth came " Oh my this is not good." I jump at that and explain that this was Martini's first time to the groomer. Next the manager and groomer were called in. They look like a deer in head lights standing in that office. I was loving it! I was told right in front of both of them that it was Petsmarts fault that my dogs were shaven. And he can not bring their coats back as they once were but he hopes I will remain a customer of Petsmart. I was given my full refund and $75 in store credit. But the one thing I wanted the most was my apology. And I got that. It was not from heart and the groomer's apology was kinda rude. But I got it and I felt at that moment as brief as it was I had wiped those little cocky smiles off of their faces. Then every thing crashed the dumb a groomer said under her breath "They look better shaved" I lost it! I backed her in to the door and told her that I should take those same damn clippers she used on my babies and shave her from her a bone to the top of her head. And if she ever came near my dogs again I will sue her no class having a! I picked up Remy & Martini and walked out. I was so mad when I got to my car I just sat there and cried. I had to calm down. I drove around and took Remy and Martini to the park. When we got home I had a message from Petsmart. It was the supervisor saying sorry again and to inform me that the groomer no longer works for them. It's over but I let my self get so wrapped up in one stupid person. I still want to find another groomer for them. __________________ :Puppy: Mz Kim "Failure seldom stops you. What stops you is the fear of failure."