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Originally Posted by mzkim Well I sent my letter and to my surprise I got a phone call from Petsmart. The lady I talk to was rather nice. She apologized to me for my treatment and said she sympathized with me being a dog owner her self. She informed me that she had looked in to my major transactions I have made at their store and I was a value customer to them. She also informed me that on the day I was in the grooming dept a customer who witness my treatment also called in a complaint. To make a long story short I am to meet the manager who was an a**hole to me his supervisor. Also the groomer who groomed my dogs. I have to take Remy and Martini with me. she asked me what could she do to make this right would I like a gift card and a couple of voucher for fee grooming. She didn't want to lose me as a customer. I told her what I wanted her to do was to pull the note/instructions from my last 3 appointments and compare them. She agreed.
I also want an apology from the manager and groomer and the groomer fired. I explained to her that the groomer is giving a service to the public and if the display I saw was how she interacts with customers then she needs to re-think her career choice. No customer should have to receive the harsh treatment I had to endure from her. I also reminded her that I have to look at my poor yorkies every day and the lost of their beautiful coats because some groomer half did her job. She apologized again and said this matter would be taken care of. |
When you go to meet with these people, take pictures of how your yorkies looked before they went there. That way, they can compare to what they were to what they are now...loss of hair. I would also take pictures of how they look now for your own personal file. You wrote and excellent letter and I am glad that they've taking affirmative action in this. Good luck and keep us posted!