I would reccomend adding to your letter the location of the Petsmart you visited and the name of the groomer and manager (if you know it). Make sure to include all your contact information and date the letter. Also make a copy of the letter before you send it. I would maybe give them more than 5 days to respond. You have to consider how long it would take for the letter to reach them and for them to send a letter back to you. I felt your letter was nice, polite, formal and to the point. It is my experience you get better results being nice. If they don't give you what you think is fair then get angry. Your not actually mad at the person in corporate customer service so you'll only put that person on edge if you yell at her. Definitely include before and after pictures and let it be know how hurt you were by the treatment.
__________________  Ponyup Mom to LOGAN  |