Villette- clerks with clippers! That's a good one! Sad, but sometimes that's really what it seems like.
Bella Bear- that's exactly what my cousins did- stopped shopping there. Their dog is over 200 lbs., and as you can imagine goes through quite a bit of food- that alone is a huge loss of sales. He also is a huge spoiled brat and has more toys than some children! Big dog toys and treats are really expensive. Five or $10 here and there definitely adds up- another big loss for the company. I just found out about this story and haven't been in there since.
The only thing I would add to the letter is how long it will take for your yorkies hair to grow to the length it was. We all know that yorkie hair, like human hair, takes a while to get some length, but someone in the company may not. Great job on the letter, though. I would never think to put a deadline for response on the letter. Let us know what happens! I'd like to sock the manager and "groomer" right in the nose for their attitudes- I can't stand people like that. Ooooh- you could put in there that you would like an aplogy from that manager and groomer- that would be good knowing that they have to swallow their pride and aplogize to you! |