I think you wrote an excellent letter and I also think they should somehow compensate you for what they've done. Yes...it will grow back, but that takes time and they shouldn't get away with doing that to your yorkies...especially after you gave them instructions on what you wanted. I've never heard of groomers shaving a dog bald unless they are badly matted and I'm sure that was not the case with yours.
One thing you could probably add to that letter is just how upset you are about how the dogs now look...how it's affecting you each time you look at them. Also...do you have before and after pictures to include in the letter?
Good luck and I'm so sorry you had such a bad experience! I don't know what's wrong with people these days, but it seems customer service has gone downhill in so many places! |