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Originally Posted by mzkim Saturday I took Remy and Martini to the groomer at Petsmart. I told them that I just wanted a little trim on Remy just clean him up and Martini I just wanted the hair plucked out of her ears. Well when I came to pick him up and I saw what they did to him I started crying! They shaved him bald! He looks like a chi! I was so mad I started crying and yelling all togather. The lady who groomed him told me that this is what I asked for and this is what I had to pay for. And she was very rude about it too! I told her to look at the notes in the computer (that I stood there and made sure they put in) to what I asked for. Bold as could be it said " Remy a trim just clean him up and pluck hair out of ears on Martini." Then she brought Martini out they even shaved Martini too! I just wanted them to plick the hair out of her ears and they shaved her bald! I couldn't see nothing but red! The groomer formed her mouth to say "it's only a dog and the hair will grow back" She should not have open her mouth! I asked for a manager.
The manager came and wanted to know what was going on that a customer was yelling. I tried to tell him in what little calm voice I had left that this dumb a** groomer couldn't chew bubble gum and walk! She shaved my yorkies bald and it was her fault because she can't read instructions. He said that there was nothing he couldn't do and offered to sale me some sweaters 1/2 off! Not I'm sorry this is our fault there is no charge for the service and the next one is free. I was asked to leave the store and to never return! The groomer just stood there and smiled and asked if she could help with any thing else! I was so mad I told her if I my a** was on fire she couldn't even piss on me to help put it out! and I walked out. Remy and Martini don't even look like yorkies they even look sick! I'm thinking about looking in to learning how to groom them my self! I was just so hurt that they would do this and not say sorry or any thing. |
I'm so sorry that happened! I'm very suprised that a "Corporate" store treated you so badly. As one who has worked in the service industry...there is no excuse for that. If a customer is unhappy...their unhappy! You cut your losses and you give them a refund or offer some other kind of compensation. All it would take is for you to tell one person of your bad experience and voila...a hundred people know! I would write a letter to Corporate headquarters...get the name of the head of customer service in your area...and write a very calm, straight to the point letter as to what transpired there, and "how disappointed" you are in a store that has up to this point been one of your favorites to patronize. Leave the swearing out...it will give more ammunition to the Manager at the store on his counter-claim. .
In the meantime...their hair will grow back..and I'm sure they are still adorable..."butch" cut or not! And for the future? I would bring in a picture of something close to what you want...cut it out of a pet magazine!
Francie