That's what happened with Layla last time too! She just didn't want to play or anything. I had a gut feeling that we should just walk out when we first got there, and so did my boyfriend who isn't even a big fan of Layla in the first place! But I didn't want to be rude after making an appointment so we left her there and I was horrified when I picked her up
This is a new groomer this time and I hope they do a good job!