So sorry you had that happen to you. It really is so hard to spend money these days! It is amazing that there is no customer service any more. Have you tried other financial companies? I don't know if it would help of if he could do anything (we're in MD) but our mortgage person is a friend of ours and is with a very large company. If you are interested, pm and I will give you his name.
Hope you can work things out.