The only thing I can ask is, are you sure the matts weren't worse than you think they were? I have had many clients come in wanting just a trim up, but I CLEARLY show them and let them know if their dog is too matted and if shaving is the only option they have to OK it first. If they don't want to do that, I won't do their dog (b/c I am not bathing a matted dog and getting left with the possability of that dog getting an infection from wet matts left on their skin). If that wasn't the case, then SHAME on him for not consulting you first on what he was going to do!!
__________________ Liz  Little Lotte , Bouncer, Lilli , Yodi  |