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Originally Posted by LindaV  You are crating her right after she has eaten a meal, or woken up for a nap? Maybe I am totally misunderstanding you... the worst time to crate her is after eating, or after waking up from sleeping... this is the best time for you to take her to her potty area (place her on her pad) and just stand there, very calm but firm, and tell her "Potty" (or whatever you choose that action to be called) - it may take minutes, or it may take a long time ... but after meals and after waking up, you have the best chance of catching her when she has to "go".
If after 10 minutes or so on her pad she hasn't eliminated, place her in the ex-pen. She will certainly succeed there because - well, you set her up to succeed in that confined environment. No chance for failure 
If you decide her only potty area will be in the confines of the x-pen, then after waking up or eating -that's where she goes 'till she eliminates.
I'm sorry if I totally misunderstood what you were saying - I just want you to be able to create an environment where your puppy will be successful, with the least amount of stress on you both
Going next to the pad - ahhh... yeah, know that one well too!  What I did was put 2 pads side by side - make the pad area bigger - I know it sounds like a pain in the butt - but! If she is going next to the pad - she is *almost* getting it! If you enlarge the pad area - again - she succeeds, because she'll go on the pad. Yay! When she is older and more reliable, reduce back to one pad . I believe the key to any training objective is figuring out how to make the dog succeed. Positive environments that set them up for positive reinforcement - and success
Is she crated during the night? Does she wake you up to let you know she has to go to her pad?
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Hi there
I should have elaborated further (I was in a rush sorry)... anyway right after she eats/drinks/ sleep I try to make her go potty, but when she doesn't I crate her, then take her out (say in 20mins time) to try again.
She is not crated during the night as I understand she shouldn't be crated for that long, so she just stays in my room in her lil basket with the pee pee pad nearby. She wakes to let me know shes awake and she wants to play
but never that she needs to go toilet.