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I would hope a groomer would say to the owner, your dog is to matted and we'll have to shave them down.
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I cant tell you how many owners I have said that to and they dont care, they dont want their dog shaved no matter the cost or pain it causes the dog. I have sent so many people home with their matted dog because I refuse to dematt a dog in such bad shape. Most of them come back about a week later giving in to shave down the dog after they attempt to dematt and Im sure got bit in the process
A few months ago a dog came in matted really bad and the owner gave in on letting me shave down the dog. I went over EVERYTHING with this person made him sign all the forms, etc. He even knew his dog was matted said the kids never brush the dog. So I shaved the dog down and when he came back he even came back with a sweater for the dog. Wife came home freaked out called the salon and called me lazy for not dematting the dog (you couldnt even see the skin on this dog it was so bad). Husband told her I just shave the dog down and he didnt know this was going to happen. Of couse shes never coming back but I dont want customers like that. BRUSH YOUR DOG! I know this is a bit off topic but just explaining how some people dont care how much pain it causes their dog they just dont want them shaved (im not saying this was the case with your bruised baby
). So I either shave them down or send them home and let them dematt their dog.
I will do simple dematts but never anything that I know is going to cause the dog trauma