We're leaving National City for the exact same reason. When I was a mgr at a bank we had the authority to refund charges that were out of sight. I used to give back almost all of them. It's rediculous what they r*pe people for. Now no one has the authority to do anything. I was in banking for 15 years and there's no way I'd go back now. It's off to the local credit union for us. |