Im sorry you were not satisfied with the bed. The bed is a snuggly type sack, it is not a tent that stands up on its own and Im so very sorry if the pictures look like it does that. The entrance of the bed it thicker so it makes it easy for a dog to enter the bed and burrow inside of it but it does not have any wire or hard material in the entrance to make it stand up as this was not the design of the bed.
As for the shipping time, even if I dont make everything on my website, it says on the checkout page that some items have to be ordered and this also account for the 2-3 week shipping time. I do not keep beds in stock as I do no have the storage room so they are an item I order once an order is placed for one. My store information page and check out page state that we order many of our items once they are ordered and to allow 2-3 weeks for your order to ship. I require my customers to check a box agreeing to this before they are allowed to proceed with thier order. So I do apologize if this was not clear on the website.
As for the email (and I only received one), I apologize that I did not respond immediately as I do not usually work on the weekend and I see an email from you sent at the end of the week and I was sick and took friday off but I am so very sorry this doesnt excuse it taking longer than 48 hours to respond back to your email.
I have just sent you a response. I hope I can get this order right for you and get you furbaby into something he likes and a robe that better fits
