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Originally Posted by MyFairLacy   Petsmart and Banfield are two completely different companies. Petsmart can't do anything about what happened. You'll have to go through Banfield. I think it's also important to realize that one person at that Banfield location made the mistake - of course that reflects on the whole clinic, but it's only one person's fault. That one person needs to be dealt with.
Im sorry this happened to Mr. Biggs. I wonder why they gave him the wrong dose..was the person just not paying attention and grabbed the wrong size? I'm glad he's okay |
I know it's not the entire hospital, just the one at my location, and if one of their people screw up, the whole hospital is to be held accountable. Because had something happend to my baby, I would have sued the hospital, not just the person who gave me the wrong dose.
They're always semi busy and frazzled at the Banfield's that I've seen. If it had been me getting my medication, them being busy wouldn't be a sufficent enough excuse for giving me the wrong dose. You'd think they would check before they ring you up that they've given you the correct size/dose. Oh, and they didn't just grab the wrong one.. They rung me up for the wrong one too... it says advantix 20 on my receipt...but I didn't catch the mistake until I had already put it on him
