I am so incredibly frustrated with VW lately. We have a 2007 GLI and I do LOVE my car...but it has had so much go wrong with it. I should have listened when people told me this would happen. BUT...i wanted the car...so here I am dealing with it.
1st incident...the air compressor went out in the middle of summer. yep...BRAND new car...no a/c. it was fixed under warranty, but what a pain in the BUTT.
Then, i took it in to have the oil changed, tires rotated and balanced, and brakes replaced (i had already put 30k miles on the car so the rear brakes needed replaced). so they do all of this, I get in my car, and my tire pressure monitor is still saying my tire pressure is low. they say "well, let it calibrate for 40 miles then it should go off. your tire pressure is fine" well, a good couple of hundred miles later, the monitor light is still on. i call them and they tell me "your sensor must be messed up, bring it in and we will check it out". ALSO...my brakes were squeeky!!! WTH???? i mean..i payed almost 400 dollars for brake job, oil change, and rotate and balance...i should not have squeeky brakes!!
so, i call and make an appointment to have my tire pressure monitor looked at. they tell me it is a 4 week wait.
so i make the appointment, and wait it out. during the 4 weeks, I notice a moaning and ticking sound in the a/c motor. i call them, they say they will look at it when I bring it in for the tire pressure monitor. ok..no biggie.
so i take it in...my appointment was at 9:30. I get there just after 9am. i drop the car off, their shuttle service takes me and my daughter to the mall. i figure it will be just a couple of hours, we can do some shopping and she can play in the play area...and if need be, we will have lunch there. no biggie, right??? RIIIIIIIIIIIGHT. 7 hours later....YES...7 hours!!! they tell me that my car can be picked up, that they had to order a part and i need to bring it back when the part comes in
OYE!!! I complain about how long it took and all that....they tell me that when i bring my car back in, they will provide me a rental and will also clean my car for me. OH...they also told me the tire pressure was low, which is why my monitor was going off. EXCUSE ME....but didn't they check that the LAST time I brought it in????? UGH!!!
ok...so i get in my car and it seems like my door is opening and shutting funny. really rough. i didnt' think too much about it until my husband went to put something in it and noticed it and asked "what the "H" is wrong with your door???" hmmm...so it's not just me, huh??? so i call them and tell them...they say they will look at it when i bring my car back in. OK
well, i bring it in, get the rental, and 3 days later pick my car back up. they tell me the a/c motor noise has been fixed, but the door is normal. NO...it's NOT normal. but hubby says to just let it go for now...we will see if the fact that they oiled it for us helps at all. OK...
so i'm driving my car to my friends apartment that night...go over a speed bump, and it sounds like the bottom fell out of my car!!! the front suspension is ALL messed up. AND...the noise in the a/c is still NOT fixed!!!
i marched my unhappy butt up there this morning and asked them WHY in the world that it seems like every time i bring my car in for something, i get it back in worse shape than it was when i brought it in?!?!?!!!
they now have my car and are still trying to tell me that the door is normal, the noise can't be heard by them (whatever!!!!!!!), and that they want me to come up there and try to show them where these problems are. they still have not looked at the suspension, so who knows what is going on with that.
i'm sorry, but we paid WAY too much for this car to be having these problems. and you would think the service would be a little better than it is. I'm highly disappointed, and even tho i love the "look and feel" of my car, i will NEVER buy another VW again!!! all of this...and i haven't even gone into the cosmetic issues we have had...the emblem flaking off, the passenger leather seat having a rip in it (no one ever sits there!!!), and the time they washed it for me and gave it back to me with swirls in the paint. but i'll save that saga for another show....
