I love Helzberg too.
My hubby finally got me my diamond wedding set on our 5th anniversary. We barely had a pot to pee in when we got married. It took us a long time to pick it out. I love how they walked us through the process step by step. Explaining the cuts and such. It was super cool to see the rings under the microscope. Can't miss anything with that. LoL
I like that they also replace stones if they fall out with the same quality. I think you have to get the guarantee though. I was told that years down the road that the guarantee will still be good if my ring got passed down. We just have to make sure to get the inspections done.
I also like the fact that I can trade in my rings for an upgrade. I know, supposed to be bad luck and all that. But I've lost 100lbs and they're unable to size my ring down far enough safely. I love my ring! I haven't been able to wear it for almost a year now. /sigh So for our 10th, my hubby and I are going to look for a replacement.
I'm sorry you're having so much trouble with your ring. The setting is really beautiful! It sounds like Helzberg is trying to make things right. I hope you have your ring back soon!!